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Coinbase

Coinbase
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www.coinbase.com
What is your customer experience with Coinbase?

CFPB Complaint Radar

Powered by AI · Based on data from the U.S. Consumer Financial Protection Bureau and PissedConsumer.com

Top Coinbase Consumer Issues

CFPB

  • Unauthorized transfers
  • Account compromise
  • Liquidated assets

PissedConsumer

  • Refund issues
  • Service complaints
  • Transaction delays

Both sources highlight issues with account access and fund withholding. PissedConsumer reports more on service complaints and refund delays, while the CFPB focuses on unauthorized transfers and account-related disputes.

View all complaints on CFPB
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Margie B Ega

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Coinbase account is is review

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My account is frozen and I cant get to any money. They said it could take at least seven to five days.

Cons:
  • Freeze account

Preferred solution: Full refund

View full review
Lim L Xxb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tampines New Town, Singapore

To get documents for my transfer to Magic Eden thru Solana in [GEOGRAPHIC_DATA].

Cannot get to call your customer services. Please help do not transfer money to unknown sources.

Lost $150,000 SGD to Magice Eden!

Loss:
$150000
Pros:
  • Fast and smooth
Cons:
  • Transfer without knowing

Preferred solution: Full refund

View full review
Anonymous
map-marker New York, New York

Pay what I owe to reactivate account

The customer service reps do not seem to know how to help me do this. It is only $40.64 so this should not be difficult, should it?

User's recommendation: Use a different crypto platform.

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Marlyne Dmn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Valley, Alabama

Change email adnew phone forgot email address and phone number dress and phone number

Coinbase - Change email adnew phone forgot email address and phone number dress and phone...

Need to chachange email and phone number can't get human on phone to help me I was told to call never can speak to a person nge information

User's recommendation: Need to talk to human

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Philip M Fxz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rotterdam, South Holland

I put 200 on coinbase but it never come to my balance

I put 200 on coinbase but it never come to my balance
I put 200 on coinbase but it never come to my balance - Image 2

I put 200 euros from my bank to Coinbase, but it never arrived. It is gone from my bank account. It happened on June 28.

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Trip Cny
map-marker Port Saint Lucie, Florida

Transfer limits on account reduced to $100.00

I want an explanation why transfer limits were limited to just &100.00 on my account, Please provide an explanation. So I can understand what to do.

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Clayten Iad

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Phoenix, Arizona

How to speak with customer service on uphold Full guide

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AI Highlights
  • - Many users seek direct access to Uphold support for urgent issues.
  • - You can call for professional help on security or transactions.

How to speak with customer service on Uphold full guide

Many users +1 (84*) (***) (****) often wonder how to speak with customer service on Uphold when they face urgent account issues. +1 (84*) (***) (****) It is truly important to have a direct line of communication for your financial safety and peace of mind during trading.

+1 (84*) (***) (****) You can call +1 (84*) (***) (****) right now to get professional assistance regarding any account security concerns or transaction-related questions you might have. +1 (84*) (***) (****) Our team at +1 (84*) (***) (****) is committed to providing clear and helpful answers to ensure your experience remains positive and secure throughout your journey.

+1 (84*) (***) (****) By knowing how to +1 (84*) (***) (****) reach out effectively, you empower yourself to manage your digital assets with confidence and speed whenever you need professional help today. +1 (84*) (***) (****)

Loss:
$2
View full review
Nancy B Rgj
map-marker Fountain Valley, California

I want to close my account after fraudulent transactions. I want to talk to a PERSON NOT AI

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I want to close my account, and I want to talk to a person, not a machine! Please connect me to a real live human.

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Source F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Orem, Utah

Fast Resolution

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Coinbase - Fast Resolution

I had money lost with CB, but PaybackCapitals on TeIegram responded promptly and guided me through the process. Communication was clear, and the problem was solved quickly.

Loss:
$136000

User's recommendation: Stay Away

View full review
Marquia Ejh
map-marker Miami, Florida

Id verification failed

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My problem still isn't fixed. I've been through all the troubleshooting tricks and it still won't take my withdrawal verification.

User's recommendation: Don't add money first without making sure you can withdrawal first

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Williette F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

I need to login to my account

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I need to login on my account I cannot I been email no one helping, so I need to check my account please

Preferred solution: My account

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Rodney W Xsw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Trenton, Ohio

Hold put onto my account

AI Highlights
  • - Tried to send $250 in bitcoin, but the app auto-top-ups without permission.
  • - I transferred Solana to cover the shortfall; fees reduced my balance.
Original review updated Apr 27, 2026

I needed to send 250$ in bitcoin, and upon sending it there wasnt enough in my account to cover it, the app immediately went into topoff mode to purchase more bitcoin and I never gave it permission to, anyways it was an old account without any money in it, so it could t just do it anyways but because there was no money it locked my account, I own solana and i didnt realize what had happened so I transferred enough solana to cover the amount of bitcoin I didnt have and thats when I noticed what had happened and it was to late, I did some other things that brought the amount of bitcoin I had down because of fees it cost me before I realized what had happened, so if everytime a person trys to send bitcoin and they are light and dont know it, Coinbase will automatically just go into your bank account for you and take out the money you need and buy bitcoin for you I guess, Id like to think a person should have a say in it if they want to purchase more bitcoin or transfer other holdings like I had intended to do but never got a chance, that was all the money I had or have at the time and it really screwed me up bad.

Loss:
$30
Cons:
  • Got way to much going on

Preferred solution: Apology

User's recommendation: Coinbase will remove funds without asking from bank account

View full review
Vincent M Dcu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Decatur, Georgia

Bought GDOR assets on 5/12/2026 Shares...

Bought GDOR assets on 5/12/2026.

Shares bought = 99,675.11.

Paid $100.

GDOR assets are missing from my account on 5/19/2026.

User's recommendation: $100 and all my shares were wiped out of my account in Coinbase for Likey Spam. I can not recover my money back.

View full review
Alan G Rqv
map-marker Amityville, New York

I can't get into my account and don't know how to do it

I got hacked and then my account got frozen. I can't get back into my account.

I am most interested in figuring out how I got hacked. I only lost $450, so I didn't report it.

However, I am appalled by the terrible service I have gotten with Coinbase. I called many times and worked hard to get this resolved, with no customer service help.

Loss:
$450
Pros:
  • It worked well
Cons:
  • Very difficult to reopen account figure out how i got hacked

Preferred solution: An understanding of how I got hacked and my $450 back

User's recommendation: Be ccareful

View full review
coin m Anu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Orleans, Louisiana

Coinbase Account Stuck "Under Review" After Creating Account – Worst Experience Ever!

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AI Highlights
  • - The account is under review for weeks despite docs.
  • - I cannot deposit or buy crypto; features are locked.
  • - There is no update or timeline.

I created a new account on Coinbase a few weeks ago hoping to start trading crypto easily. The signup process looked simple at first, but right after I completed the basic registration and tried to verify my identity (KYC), it showed the message: "Your account is under review.

This process can take up to 3 days. We will notify you via email when the check is complete."

That was [mention exact days/weeks/months ago, e.g., "more than 2 weeks ago" or "over a month ago"]. I have submitted all the required documents government ID, selfie, address proof multiple times. I even checked my spam folder and re-uploaded clearer photos, but still no update from Coinbase.

Now my account is completely stuck.

I cannot deposit money, buy any crypto, or even link my bank account properly. All features are locked, and there is zero communication from their support team. I submitted a support ticket through the app, but I have received no reply or timeline.

This is extremely frustrating because I just wanted to create an account and start small. Instead, my money and time are wasted while Coinbase holds everything in "review" with no explanation.

Many other users are facing the same issue, and it feels like they are not handling new accounts properly.

I would strongly advise people to think twice before creating a Coinbase account. Their verification process is slow, unreliable, and lacks proper customer support.Coinbase Account Stuck "Under Review" After Creating Account Worst Experience Ever!

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