Coinbase
Reviews and Complaints

Received a text message from Coinbase saying that someone was trying to ascertain funds from my Coinbase account and to call 0888-906-**** to customer service. I called the number and got hung up on purpose several times. The agent would not address any of my issues and refused to carry on a conversation with me.

Message says phone support is unavailable. That means CB is unwilling to engage with clients and prefers to hide behind screens.

When I was travelling in South Africa, I received an email from Celsius to create a Coinbase account, so that my Bitcoin can be transferred to Coinbase. When I got to the steps to verify my ID using my UK passport (I am British), it failed to verify with a message stating that my ID does not match my country.

I have tried but failed on several occasions to change my country to the UK and to verify my passport. I would also like to point out that I am currently also working and living in Tanzania.

Please can you help me sort this issue out because I have recieved a message from Celsius stating that this must be sorted in order to receive the funds.

Many thanks

Ian Smejkal

Absolutely no help... ...

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Older account changed emails. Now I can't get back into the account.

My emails are odd for some reason. Can you help me?

Since my funds were transferred from Celsius, my account has always been restricted. I have always responded to the Compliance Team's emails and provided them with the documents requested, but still, my account is restricted.

I need the funds to help my son at university. I have emailed and used the support chat on many occasions, and I just feel ignored!

I am needing help with info about getting a cold wallet as some are saying that my crypto is not safe with coinbase and open to hacking and theft. Thanks

I got hacked for $70k. I had lost all hope as Coinbase customer support offered no help.

I had to enlist the service of Cyberdecryptor @***.me to recoup my funds. I am not really satisfied with their service.

Coinbase allows someone to apply for this under stolen money/fraud. By the use of stolen information and a bank account, it was applied for illegally and without even if the real person applied for it, which I never did! Never have I ever done so!

I have requested for someone at Coinbase to contact me several times, but I have had no response. This is annoying. If I need help, I do not seem to get much help.

So many things. 1.

My phone no has changed 704215****, I no longer have the same email or ph no. Help

Tried to open an account but the system is not recognizing my ID and residency document correctly.

There is a Chinese name and an English name on my passport. I tried uploading documents with either my Chinese name or English name, both got rejected, saying "the name is wrong".

Worst part is, when I try to reach customer service but no matter how I click on the site it does not take me to customer service.

I tried the normal help route, and even try to submit a complain but everytime I'm taken back to the Help Center page.

If I select a question in Help Center, on the bottom of the page where it says "Contact Us", there's nothing there!

It's completely empty. No where you could actually click to contact them.

The system is so damn stupid that I don't want to open an account anymore.

My account is under review, but it's been under review. I've done all the security steps needed and verified my ID.

My bank account linked to my Coinbase account doesn't appear even though it's already linked, I call and they tell me she's weak right now, but I don't understand why.So I would like a solution ro future purchase

I downloaded an app that's connected to your Coinbase app called Base. All my funds are now in Base but I cannot access them.

I need human support, not AI, please. Thank you.