Coinbase
Reviews and Complaints
CFPB Complaint Radar
Powered by AI · Based on data from the U.S. Consumer Financial Protection Bureau and PissedConsumer.com
Top Coinbase Consumer Issues
CFPB
- Unauthorized transfers
- Account compromise
- Liquidated assets
PissedConsumer
- Refund issues
- Service complaints
- Transaction delays
Both sources highlight issues with account access and fund withholding. PissedConsumer reports more on service complaints and refund delays, while the CFPB focuses on unauthorized transfers and account-related disputes.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCoinbase account is is review
My account is frozen and I cant get to any money. They said it could take at least seven to five days.
- Freeze account
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |To get documents for my transfer to Magic Eden thru Solana in [GEOGRAPHIC_DATA].
Cannot get to call your customer services. Please help do not transfer money to unknown sources.
Lost $150,000 SGD to Magice Eden!
- Fast and smooth
- Transfer without knowing
Preferred solution: Full refund
Pay what I owe to reactivate account
The customer service reps do not seem to know how to help me do this. It is only $40.64 so this should not be difficult, should it?
User's recommendation: Use a different crypto platform.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Change email adnew phone forgot email address and phone number dress and phone number
Need to chachange email and phone number can't get human on phone to help me I was told to call never can speak to a person nge information
User's recommendation: Need to talk to human
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I put 200 on coinbase but it never come to my balance
I put 200 euros from my bank to Coinbase, but it never arrived. It is gone from my bank account. It happened on June 28.
Transfer limits on account reduced to $100.00
I want an explanation why transfer limits were limited to just &100.00 on my account, Please provide an explanation. So I can understand what to do.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |How to speak with customer service on uphold Full guide
- - Many users seek direct access to Uphold support for urgent issues.
- - You can call for professional help on security or transactions.
How to speak with customer service on Uphold full guide
Many users +1 (84*) (***) (****) often wonder how to speak with customer service on Uphold when they face urgent account issues. +1 (84*) (***) (****) It is truly important to have a direct line of communication for your financial safety and peace of mind during trading.
+1 (84*) (***) (****) You can call +1 (84*) (***) (****) right now to get professional assistance regarding any account security concerns or transaction-related questions you might have. +1 (84*) (***) (****) Our team at +1 (84*) (***) (****) is committed to providing clear and helpful answers to ensure your experience remains positive and secure throughout your journey.
+1 (84*) (***) (****) By knowing how to +1 (84*) (***) (****) reach out effectively, you empower yourself to manage your digital assets with confidence and speed whenever you need professional help today. +1 (84*) (***) (****)
I want to close my account after fraudulent transactions. I want to talk to a PERSON NOT AI
I want to close my account, and I want to talk to a person, not a machine! Please connect me to a real live human.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Fast Resolution
I had money lost with CB, but PaybackCapitals on TeIegram responded promptly and guided me through the process. Communication was clear, and the problem was solved quickly.
User's recommendation: Stay Away
Id verification failed
My problem still isn't fixed. I've been through all the troubleshooting tricks and it still won't take my withdrawal verification.
User's recommendation: Don't add money first without making sure you can withdrawal first
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I need to login to my account
I need to login on my account I cannot I been email no one helping, so I need to check my account please
Preferred solution: My account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Hold put onto my account
- - Tried to send $250 in bitcoin, but the app auto-top-ups without permission.
- - I transferred Solana to cover the shortfall; fees reduced my balance.
I needed to send 250$ in bitcoin, and upon sending it there wasnt enough in my account to cover it, the app immediately went into topoff mode to purchase more bitcoin and I never gave it permission to, anyways it was an old account without any money in it, so it could t just do it anyways but because there was no money it locked my account, I own solana and i didnt realize what had happened so I transferred enough solana to cover the amount of bitcoin I didnt have and thats when I noticed what had happened and it was to late, I did some other things that brought the amount of bitcoin I had down because of fees it cost me before I realized what had happened, so if everytime a person trys to send bitcoin and they are light and dont know it, Coinbase will automatically just go into your bank account for you and take out the money you need and buy bitcoin for you I guess, Id like to think a person should have a say in it if they want to purchase more bitcoin or transfer other holdings like I had intended to do but never got a chance, that was all the money I had or have at the time and it really screwed me up bad.
- Got way to much going on
Preferred solution: Apology
User's recommendation: Coinbase will remove funds without asking from bank account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Bought GDOR assets on 5/12/2026 Shares...
Bought GDOR assets on 5/12/2026.
Shares bought = 99,675.11.
Paid $100.
GDOR assets are missing from my account on 5/19/2026.
User's recommendation: $100 and all my shares were wiped out of my account in Coinbase for Likey Spam. I can not recover my money back.
I can't get into my account and don't know how to do it
I got hacked and then my account got frozen. I can't get back into my account.
I am most interested in figuring out how I got hacked. I only lost $450, so I didn't report it.
However, I am appalled by the terrible service I have gotten with Coinbase. I called many times and worked hard to get this resolved, with no customer service help.
- It worked well
- Very difficult to reopen account figure out how i got hacked
Preferred solution: An understanding of how I got hacked and my $450 back
User's recommendation: Be ccareful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Coinbase Account Stuck "Under Review" After Creating Account – Worst Experience Ever!
- - The account is under review for weeks despite docs.
- - I cannot deposit or buy crypto; features are locked.
- - There is no update or timeline.
I created a new account on Coinbase a few weeks ago hoping to start trading crypto easily. The signup process looked simple at first, but right after I completed the basic registration and tried to verify my identity (KYC), it showed the message: "Your account is under review.
This process can take up to 3 days. We will notify you via email when the check is complete."
That was [mention exact days/weeks/months ago, e.g., "more than 2 weeks ago" or "over a month ago"]. I have submitted all the required documents government ID, selfie, address proof multiple times. I even checked my spam folder and re-uploaded clearer photos, but still no update from Coinbase.
Now my account is completely stuck.
I cannot deposit money, buy any crypto, or even link my bank account properly. All features are locked, and there is zero communication from their support team. I submitted a support ticket through the app, but I have received no reply or timeline.
This is extremely frustrating because I just wanted to create an account and start small. Instead, my money and time are wasted while Coinbase holds everything in "review" with no explanation.
Many other users are facing the same issue, and it feels like they are not handling new accounts properly.
I would strongly advise people to think twice before creating a Coinbase account. Their verification process is slow, unreliable, and lacks proper customer support.Coinbase Account Stuck "Under Review" After Creating Account Worst Experience Ever!
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