Contact Coinbase Customer Service
How to Reach a Person at Coinbase
Verified Contact Information
Toll-Free Number:
-
1-888-908-7930USA/Canada Local
Customer Service:
-
1-844-613-1499USA/Canada
-
+353 180 020 0355Ireland
-
+3 531 529 5132Ireland Local
Coinbase Emails:
Customer Service
Security
Investors/ Franchising
Jobs/ Career
Coinbase Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Most Popular Coinbase Phone Number
1 (888) 908-7930
Average Hold Time
Up to 3 minutes
Average Calls duration
1 minute
Most Popular Coinbase Email Address
support@coinbase.com
Coinbase Live Agent Availability
58% of callers successfully reach a real person
Issue Resolution Rate
Low (5% reported full resolution)
Call Volume by Day
View full overview ›
Coinbase Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Coinbase Phone Number | 1 (888) 908-7930 |
| Average Hold Time | Up to 3 minutes |
| Average Calls duration | 1 minute |
| Most Popular Coinbase Email Address | support@coinbase.com |
| Coinbase Live Agent Availability | 58% of callers successfully reach a real person |
| Issue Resolution Rate | Low (5% reported full resolution) |
| Coinbase Customer Service Rating | 4.1 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 90% phone, 10% email |
| Common Reasons for Contact | Account, request for information, payments and charges |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Coinbase | First and last name, email or phone number |
Call Volume by Day
Contact Information
Coinbase Website:
Coinbase Help Center:
Corporate Office Address:
Coinbase, Inc.
100 Pine St Suite 1250
San Francisco,
California
94111
United States
Other Info (opening hours):
Mailing Address:
Division of Banking and Securities
PO Box 110807
Juneau, AK 99811-0807
Fax:
+1 (907) 465 1230
Summary of Coinbase Customer Service Calls
11.9K
TOTAL
CALLS
CALLS
01:05
AVG CALL
DURATION
DURATION
5%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Coinbase?
Account Question:
- “Transfer funds to bank account”
- “Can't access my account because I had to change my phone number”
- “Acct inaccessible”
Request for Information Question:
- “Need help with account”
- “I need to speak to somebody about my account why I’m being charged so much money every month”
- “Find out why I can’t send off btc immediately”
Payments and Charges Question:
- “Overcharge account”
- “Suspect fraud”
- “Fraud theft”
Product/ Service Question:
- “It’s not working transfer money”
- “Reconnect bank to coinbase”
- “Setting up a cryptocurrency machine in my retail operation”
Return/ Replace Question:
- “I changed my phone number and cant update it. The verification process isnt working i think its cuz ive had surgery on my face or cuz I cut my hair from shoulder length to pixy cut”
- “Returns are not shown in app”
- “Returns amount is not showing up on the app”
Shipping and Delivery Question:
- “Where is my money????”
- “Delayed transaction of purchase of crypto”
- “I sent out money November 19 th and the people never received their money”
Cards Question:
- “I need new Coinbase card”
- “Card”
- “Is there anyway to raise my card purchase limit?”
Activation/ Cancellation Question:
- “Cancel the membership”
- “Cancel subscription”
- “Cancel account. I’m too old for this”
Refund Question:
- “Enquire about refund on my account”
- “Transfer money back to my bank”
- “To refund allthe money u guys take from me i cancelled it”
Website/ Application Question:
- “Unable to complete my application”
- “Cannot get Coinbase app to come up on iphone”
- “My app does let me login”
Staff Question:
- “Custom service”
- “Customer service”
- “You’re not allowing me to send out bitcoin you shut it down for one month it’s supposed to be open today and you still have an opened it. I’m so angry at you. Terrible customer service.”
Employment Question:
- “Ask form 1099 tax return 2024 Shiba Inu”
- “Need 1099”
- “401k ira account”
Other Question:
- “8 want the money transferred back to my bank asap completely”
- “I got scammed”
- “Trying to get my money off ur app”
Compare Coinbase Customer Service To
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Coinbase