Coinbase
Coinbase Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Coinbase has 1.8 star rating based on 664 customer reviews. Consumers are mostly dissatisfied.
18% of users would likely recommend Coinbase to a friend or colleague.
- Rating Distribution
Pros: I just need them to return my money, Non no help, Take your money easily.
Cons: I want to speak to someone, Want to speak to someone, No one to speak to via phone.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Coinbase has 1.8 star rating based on 664 customer reviews. Consumers are mostly dissatisfied.
18% of users would likely recommend Coinbase to a friend or colleague.
- Rating Distribution
Pros: I just need them to return my money, Non no help, Take your money easily.
Cons: I want to speak to someone, Want to speak to someone, No one to speak to via phone.50% of users think that Coinbase should improve its Customer Service.
51% of users say that they won't use Coinbase in the future for similar services or products.Recent recommendations regarding this business are as follows: "poorest customer service and supports system", "Never", "Umm right now I won't Too hard to get anything changed with you guys period", "Idk but this place sucks. As so far", "Don't have an issue".
Most users ask Coinbase for the refund as a solution to their issues.
Consumers are not pleased with Billing Practices and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUNABLE TO CHANGE OR EDIT PHONE NUMBER
I logged in to my Account and I realized the Phone Number I changed Months ago Is Still there. So I clicked to edit the Number.
Then the window pupped up to enter a code sent to that Wrong Number. So I clicked on try another way. The system tells me to log out to use that other way system, so I did.
i was able to get the code in my Email, and when I logged in Using that Code, I still was not able to change the Phone Number.
coinbase has the Lousiest customer service and support, for an investment platform. This is crazy if you ask me
User's recommendation: poorest customer service and supports system
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFollow-Up on Coinbase Wallet Issue
I hope this message finds you well. I have been trying to reach your customer service team multiple times regarding an issue with my Coinbase wallet, but I have not been able to connect successfully.
I would appreciate your assistance in resolving this matter as soon as possible. Please let me know the next steps or if any additional information is needed from my end to expedite the process.
Looking forward to your prompt response.
- Usd
- Usd
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBeen on hold for 3 hours then disconnected
I made a cash deposit on 11/20. When i spoke to ai support it said my deposit was canceled.
I called my bank and bank said it was NOT canceled. Now my 100$ is sitting in limbo making no money for me because its in cash account on coinbase.
I dont have a lot of money. And between the 20 and today i could have made some money!
I cant talk to the ai it doesn't understand the situation. The problem is on your end NOT my bank.
Someone please call me back!
631-609-****
I sat on hold for 3 hours just to be disconnected, when it was finally my turn to talk to an agent .
Can somebody please call me back to get this situation resolved
- No customer support
Preferred solution: I want someone to find my deposit! I could be making money right now instead my money is in limbo
User's recommendation: Think twice before using coinbase
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fort Lauderdale, FloridaI’ve tried since 7am to speak with a human. I’m traveling and they’ve frozen my account and transactions have disappeared. Robots refuse to transfer you to human. The solution is easy but can’t tal..
Because Ive tried working with the robots since 8am and they suck. They cant help you and eventually stop talking back. I have a serious problem and I cant get transferred to a human
User's recommendation: Before today I for sure recommended them. Right now no way. If they will actually answer a calll and help I possibly would in the future. I’m extremely disappointed with customer service now
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible service loss of coins and money
Hello
I have been a customer since 2021.
Now all of a sudden I can not use the app.
The 2 verifications do not work.
I tried to transfer my crypto to my other wallet now my crypto is gone and I am locked out.
I have been on the phone and on hold for 2 hours with no success & little help. And the help I received didnt know how to help?
Come on now. I use 7 other platforms with NO problems.
You can not make it this hard to access your own money.
This is insane and I will be speaking to my attorney. You can not operate a business like this.
- Loss of crypto and money
Preferred solution: Full refund
User's recommendation: Make platform user friendly and 1800 understandable
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSuspended account fraudulent/scam activity Coinbase
I called Coinbase customer support 188******** and got ahold someone it gives you option to call you back they called me the lady could not explain how my account got locked and account was suspended? It was very weird and she could not explain to me how I can get to see the online card info to access funds if I want. I reported it to the ftc attorney general also because this seems fraudulent
Preferred solution: Would like my Coinbase card since they denied me a chance of refund or refused me I have contacted attorney general
User's recommendation: Do your research and maybe go through your bank to do trading
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to make payment
What customer service?? I can't get a rep on the phone nor in online chat.
They have no customer service. When I try to resolve my issue online, the site / app sends me in a loop without resolution.
I have over $10k tied up there, and because they seem incapable of processing a $10 fee, I can't access the $10k. I'm pissed off beyond expression.
Preferred solution: Full refund
User's recommendation: Use a different service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPending balance
Pending amount cannot buy more bitcoin . I need it fix soon as possible, please and thank you . Asap
Preferred solution: Pending amount resolved
User's recommendation: Better people
Got a new phone Coinbase does not recognize it so I got blocked out. I cannot sign in.
Got locked out because my new phone is not recognized tried several times to sign in went through the processes still cannot sign in. I need to talk to somebody.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbsolutely disgusting service
Around 3 weeks ago I sent 1,173 XRP coins to my girlfriends account. It stated that the transaction was completed on my Coinbase account.
My girlfriend never received any XRP what so ever! I rang Coinbase and spoke with an advisor he told me not to worry and that the transaction had completed and was in her account but due to her account being new they needed some more details before the payment can go through... my girlfriend rang up and asked what they needed for the transaction to be completed. She gave every single detail but the advisor told her that nothing was able to be done for 10 days...
we waited 10 days and rang up once again for this time the advisor told my girlfriend that nothing could be done for 14 days!!! So we are just being led on a wild goose chase. I have been with Coinbase for a very long time and never had an issue. My issue now is the advisor has told my girlfriend that they can only refund the original amount that was paid.
At this moment in time 1,173 coins are worth just short of £2000.
I am absolutely disgusted the way me and my girlfriend have been treated and passed around as if no one is even bothered! If the coins aren't put back into mine or my girlfriends account immediately then I will be talking to my legal team and contacting the financial ombudsmen
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to cancel a transaction
I just wanna cancel my transaction that I made today and it deposit fund of $2977 and my bank had $380 and I miss click on the wrong thing and accidentally deposited $3000 and I dont even have $3000 on my bank account. And I just need to have this transaction cancelled and stop investing completely.and the screen shot of the email shows that I did what I did and I just wanna cancel it and take back my $380 dollars.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Macomb, MichiganBalance on my account
My account was not available to see the balance on it. After conversation with support group we identified the problem and it was solved. Thanks.
User's recommendation: Great service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSomeone want to scammed me using Coinbase
15million Malawian kwacha coins lost,on 1st October 2024 I can't them where they as I didn't withdraw
Preferred solution: Full refund
User's recommendation: It's not safe
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have bought some crypto coins with money and they gave me a certain amount of that coin but when I went to trade it there saying it's not worth anything
I went to trade 5$ in base lord for 5$ of ethurium but they were only going to give me 17 cents for my 5$ in base lord tokens now 5$ is 5$ and 5$ in silver if you trade it for gold is 5$ worth of gold am I wrong
Preferred solution: I would like to sue them for trying to scam me saying that my 5$ in base lord is only worth 17 cents look at the screen shot. Crypto is backed bye the $
User's recommendation: Beware crypto is the biggest scam in world history and the US has taken part in it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to speak to a human
I sat on hold for 4 hours and 20 minutes without getting connected to anybody or any voice mail. I am NOT very happy!!
Preferred solution: To speak to a human that can help me
User's recommendation: RUN
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMissing rewards
Yeah I got an email saying I'd get 20 dollars if I made any trade by the 22nd of Nov but I did and didn't get the 20
- There are no pros thier garrbage
Preferred solution: The 20 bucks in btc they owe me
User's recommendation: Stay away from coinbase you can not get in touch with a human it's impossible I've tried several times and this has been like in picture below for 45 minutes
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