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I transferred only $1000 from my bank account but it withdrew $2000. So the Coinbase is full of doubt now for me. There is no place to call and talk directly with the customer service as well. When talked to bank, the bank said that I have authorized the Coinbase to...
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4 comments
#2182402

Report to Coinbase support +1~858~371~7433 Free Helpdesk

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ID
#2625961 Review #2625961 is a subjective opinion of poster.
Pros
  • No idea
Cons
  • No idea
Loss
$1000
Preferred solution
Full refund
Most helpful review

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Verified Reviewer
New Reviewer

Legal name

Coinbase - Legal name
Coinbase - Legal name
Coinbase - Legal name
Coinbase - Legal name
Coinbase - Legal name
Coinbase - Legal name
I was emailed that my account is suspicious and was told I cant withdraw or send money out of my Coinbase till I upload my identity. I only have one ID document which is the DL, I uploaded more than 3times but was told my name didnt fit in the Legal name on my Coinbase. Im having Joseph G jr Romero on my Coinbase Legal name but I have Romero Joseph C, jr on my DL So I think from my first verification they took the C, to be G on my legal name and its really causing error on the id Iverification now!
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1 comment
#2183401

Report to Coinbase support +1~858~371~7433 Free Helpdesk

ID
#2682838 Review #2682838 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

I can't get my debit card to link with Coinbase

Every time I try to link my debit card to Coinbase it says an error Just need help making my bank card to my Coinbase account
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ID
#3589708 Review #3589708 is a subjective opinion of poster.
Location
Jacksonville, North Carolina
Preferred solution
NA

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Verified Reviewer
New Reviewer

Poor product service

Coinbase - Poor product service
Original review updated by user May 16, 2022
This is a perfectly structured scheme, everything looks so smooth but later things looks so bumpy. Things were going so well until it was time to withdraw my coins, tried it repeatedly but there was no success until i reached out to coinreclaims through markfisher @ coinreclaims .com

User's recommendation: Please save your money and don’t trust this people. They will manipulate and steal from you. Your money might be stuck or lost but you can get it back. Seek help from coinreclaims, reach them through Markfisher @***.com.

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ID
#3581825 Review #3581825 is a subjective opinion of poster.
Cons
  • No customer service
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Pissed Consumer asked me for an up date on my prblem of getting my $1,000 out of coinbase.

Coinbase has helped me locate my money and gave me instructions on how to withdraw it. I have not done this yet bcuz I need to wait for the weekend bcuz it can take along time to do this and it can not work so I am constantly having to communicate with them via E-mails. Patrick
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ID
#3545861 Review #3545861 is a subjective opinion of poster.
Location
Seattle, Washington
Loss
$1
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Lost funds from hacker

When coinbase got hacked i lost 7k ive called quite a few times and have sent a few emails about situ. Ive looked through the logs and it shows the withdrawals and its not going to my account its totally weird. Please contact me i just had major back surgery and that was getting set up so id b able to pull money's out to help with bills. Any help would b so appreciated

User's recommendation: Get the protection.

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ID
#3508225 Review #3508225 is a subjective opinion of poster.
Location
Morgantown, West Virginia
Pros
  • Located in the united states
Cons
  • Takes a lot of time to talk to someone
  • There is no customer service
Loss
$7200
Preferred solution
Full refund

I was scammed and could find no way to contact Coinbase for help. The problem is the scammer used my info to set up the account and I couldn’ log in to the account.

Met this guy on FB Dating. Chatted for about 1 year. During that time he told me he was going to help me with my finances. One of the things he did was help me set up a Coinbase account on the internet. I am 80 years old and know very little about computers and even less about crypto. At some point he changed the info to his own. I never accessed the account cos I figured it was ok. Evidently he did whatever one does with Coinbase. A couple of weeks ago I received info that encouraged me to get him out of my life. When I did that he begged me to do the selfie for your ID portion of your application. He said he had invested his lifes work in it and couldnt get it unless I did this for him. Meanwhile, I had received mail from Coinbase related to the same thing. I dont know how much money hes talking about and I dont know what to do

User's recommendation: Research and don’t trust anyone.

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ID
#3502591 Review #3502591 is a subjective opinion of poster.
New Reviewer

Theft

Be very careful when depositing money into your account via any kind of transfer. I had to threaten them with the OFT twice. I sent two separate deposits and neither arrived. I had to go through their message us app (I won't go into it here but that is also designed to give you the run around) After threatening them with various methods, surprise surprise,the money arrived immediately. I must be stupid because I made a third transfer yesterday and guess what, same thing again. This deposit was from my Pro account to my personal account, so I thought they might get that right. But no, no money yet, They are basically cowboys. Horrible company

User's recommendation: Tread carefully as they will try and steal your money.

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ID
#3480998 Review #3480998 is a subjective opinion of poster.
Location
Bogotá, Bogotá, D.c.
Loss
$60
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

I cannot get any help from coinbase

I have $1,000 I have been trying to get for over a year and Nobody answers the phone and every link I click onto sends me to a blank white page. My case has been closed and they send me a link to submit a new ticket but it goes to a blank white page with no scroll down. The same thing happens whether it is the help center or contact us link or any link. Could you help me? Patrick
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ID
#3460876 Review #3460876 is a subjective opinion of poster.
Location
Seattle, Washington
New Reviewer

I don’t have access to my ai

I need to upgrade my phone old one is 754-221-**** for the new phone number 954-743-**** I need you to help me get access in my account
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ID
#3439229 Review #3439229 is a subjective opinion of poster.
Location
Hollywood, Florida
Preferred solution
I just need check my account

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Verified Reviewer
Junior Reviewer

Locked me out of my account and stole all my Crypto and money.

I opened an account with Coinbase, shortly thereafter they locked my account and stole every penny in it, and told me they would E-mail a code to get back into my account if there was an account to match the E-mail I submitted. The big problem is they never sent instructions after numerous E-mails, and the customer service rep if you are lucky enough to get one said he couldn't do anything else if they didn't get back to me.

User's recommendation: Stay as far away from this company as possible.

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ID
#3431244 Review #3431244 is a subjective opinion of poster.
Location
New York, New York
Pros
  • Take your money easily
  • Takes your money easily
Cons
  • Are a total fraud
Loss
$900
Preferred solution
Full refund

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Verified Reviewer
Junior Reviewer

Locked me out of my account and stole all my money and Crypto

I opened an account with Coinbase, shortly thereafter they locked my account and stole every penny in it, and told me they would E-mail a code to get back into my account if there was an account to match the E-mail I submitted. The big problem is they never sent instructions after numerous E-mails and the customer service rep if your lucky enough to get one said he couldn't do anything else if they didn't get back to me.

User's recommendation: Stay as far away from this company as possible.

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ID
#3431220 Review #3431220 is a subjective opinion of poster.
Location
Johnstown, Pennsylvania

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Verified Reviewer
New Reviewer

I need help

My telephone number is not registered with Coinbase. What do I need to do to get my telephone number registered and my new account with Coinbase is locked down? This is keeping me from creating my account with Coinbase. Please help me. David Jones
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ID
#3418394 Review #3418394 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Stolen Funds

I Have Worked With Support But Was Unable To Get Any Real Answers My Acct. had been hacked 1-31-2**** And I Froze My Acct.1-31-22 at 6:46pm And Finnally Decided to Reset My Acct. And on Mar.16,22 Was Looking At My Acct It Showed A Minus On Funds So Was Looking At My Reports And Mind You I Froze Acct. On Jan.31,22 And In My Reports It Was Showing Actions On Feb.05 22 And Looking At Reports Showed I Had Bought Some Cryto .So Can You Give Me A Explanation How Trading Can Be Done On Frozen Acct. I Feel Like Maybe Some Inside Work Is Being Done

User's recommendation: Don't Trust Coinbase.

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ID
#3417482 Review #3417482 is a subjective opinion of poster.
Pros
  • Non no help
Cons
  • Uncaring
Loss
$1040
Preferred solution
Let the company propose a solution

UNAUTHORIZED PASSWORD CHANGE RESULTING IN THEFT OF CRYPTO ASSETS STORED IN COINBASE WALLET

COINBASE SECURITY BREACH OF PASSWORD SYSTEM THROUGH TWO FACTOR ID/PHONE NUMBER PORTING SCHEME. COINBASE ALLOWED A BAD ACTOR TO LOG INTO MY ACCOUNT AND CHANGE MY PROTECTED PASSWORD WITHOUT VERIFICATION OF LOCATION OF COMPUTER OR ID OF ENTITY MAKING THIS CHANGE. I RESIDE IN PENNSYLVANIA AND HACKER WAS IN PHEONIX, AZ. BANK FRAUD AND INTERSTATE WIRE TRANSFER FRAUD LAWS WERE BROKEN THROUGH THE ILLEGAL SALES OF MY ASSETS AND THE ATTEMPTED WITHDRAWLS FROM THE CONNECTED BANK ACCOUNT. COINBASE ALSO IS ATTEMPTING TO CHARGE ME SALES FEES FROM THESE UNAUTHORIZED THEFTS/SALES FROM MY ACCOUNT. I HAVE RECEIVED CONFLICTING INFORMATION FROM THE LIMITED CUSTOMER SUPPORT. THEY AT FIRST SAID SINCE I IMMEDIATELY REPORTED THE FRAUD TO THEIR LISTED PHONE SUPPORT AS WELL AS BY EMAIL THAT MY ACCOUNT WOULD BE MADE WHOLE AGAIN AS IN PAST PRECEDENT OF SIMILAR ACTS CONTINUALLY TAKING PLACE ON THE COINBASE SITE THROUGHOUT 2021 AND NOW 2022. THE FRAUD WAS IN HOUSE FROM COINBASE TO COINBASE PRO PLATFORMS AND THEY CLAIM THEY CAN DO NOTHING ABOUT THE THEFT AND THE CUSTOMER IS RESPONSIBLE!!! THEY DID NOT VERIFY ME THROUGH AVAILABLE FACIAL RECOGNITION OR 12 WORD AUTHENTICATION OR OTHER ACCOUNT AUTHENTICATION AVAILABLE TO THEM AND JUST GAVE MY PASSWORD PROTECTION AWAY!!! NO OTHER BANK OR TRADING ACCOUNTS NOT ASSOCIATED WITH THE COINBASE BRAND OR PASSWORD WERE COMPROMISED, ONLY COINBASE ACCOUNT SPECIFICALLY. MY I PHONE NEVER LEFT MY SIGHT OR HOME TO THE UNAUTHORIZED LOCATION OF THEFT ALL THE WAY ACROSS THE COUNTRY. COINBASE HAS INSURANCE IN PLACE FOR THIS TYPE OF CUSTOMER WALLET FRAUD AND YET IS NOW REFUSING TO HELP IN ANY WAY OR TAKE RESPONSIBILITY FOR ITS IN HOUSE SECURITY FLAWS AND CONSEQUENTIAL RESULTS OF THEIR FLAWED CRYPTO WALLET ACCESS SYSTEMS. i HAD JUST TRANFERRED A SUBTANTIAL AMOUNT OF AAVE HELD ON BINANCE SINCE 2/2018 TO COINBASE PLATFORM IN 1/2022 AND MAGICALLY IN UNDER 2 WEEKS COINBASE MADE MY HOLDINGS DISAPPEAR!! BEWARE! COINBASE FRAUD!!!!!!!!!! WILL UPLOAD IMAGES OF THEFT AND SCREW YOU TEXTS FROM COINBASE IF PLATFORM ALLOWS.

User's recommendation: BEWARE IF USING COINBASE!!!! THEY WILL SELL YOUR HOLDINGS WITHOUT NOTICE OR RECOURSE!!! COINBASE ACCOUNTS ARE SUCCEPTIBLE TO PHONE PORTING 2FA FRAUD AND MORE!!!FRAUD.

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ID
#3403422 Review #3403422 is a subjective opinion of poster.
Location
New Cumberland, Pennsylvania

They will not let me get my money

I have $1,000 in coinbase and for over a year now they will not let me get it out even tho I have done a live zoom call with them. I showed my face and both sides of my license at their request. This is infuriating as I have spent hours upon hours trying to contact them. They do not have anyone you can talk to live. Thanks to Pissed Consumer We were able to e-mail each other but They still would not give me my money. Patrick

User's recommendation: Be careful doing business with Coinbase.

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ID
#3399348 Review #3399348 is a subjective opinion of poster.
Location
Seattle, Washington
New Reviewer

Please help me to change my phone number

Coinbase - Please help me to change my phone number
My phone number was changed, My son got me a new phone as a surprise (I was surprised). He didn't know my account was linked to my phone number (954-699-****),My new number is (954-534-****). And I was using biometrics, and I forgot my 7 digit number, because I didn't have to use it. I just needed my finger print.

User's recommendation: You guys sure do protect your customers account 's that's for sure.

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ID
#3382679 Review #3382679 is a subjective opinion of poster.
Location
Hallandale Beach, Florida
Preferred solution
To get back into my account.

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