Anthony N Xvr

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Verified Reviewer

Sim Card Issue

I am not able to access my coinbase account because of a "SIM Card Swap" message. I just got a new phone and a new SIM card with a new provider.

I am now locked out of my account. Can you please help me resolve this?

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Preferred solution: I want to be able to access my account.

Brendan W Fvn

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Verified Reviewer

Coinbase is trustworthy company

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I have been using Coinbase from last 3 years. I never had problem.

Coinbase is generally a safe investment and is a secure platform for buying, trading, and storing cryptocurrencies like Bitcoin and Ethereum. Its one of the most trusted ways to exchange cash, and it employs strong security measures to protect users, including AES-256 encryption, 2FA, and cold (offline) asset storage.

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User's recommendation: Best wallet for crypto

4 comments
Guest

Just report to Coinbase headquarters 8566.104.164. They will respond you quick as soon you reach to them.

Nyoka Nek
reply icon Replying to comment of Guest-2586716

Inaccurate comment. That is not the number for coinbase "headquarters

Guest

Wait until you need customer service!!

Guest

You were just very lucky that your computer hasn’t been hacked. They seem to be focusing on seniors these days…,.

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John D Zgm

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Trying to make payment

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Coinbase - Trying to make payment
Coinbase - Trying to make payment - Image 2

What customer service?? I can't get a rep on the phone nor in online chat.

They have no customer service. When I try to resolve my issue online, the site / app sends me in a loop without resolution.

I have over $10k tied up there, and because they seem incapable of processing a $10 fee, I can't access the $10k. I'm pissed off beyond expression.

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Loss:
$10

Preferred solution: Full refund

User's recommendation: Use a different service

Kaytlynn G Bkf

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Pending balance

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Coinbase - Pending balance
Coinbase - Pending balance - Image 2

Pending amount cannot buy more bitcoin . I need it fix soon as possible, please and thank you . Asap

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Preferred solution: Pending amount resolved

User's recommendation: Better people

Carlos B Gud

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I need to cancel a transaction

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Coinbase - I need to cancel a transaction
Coinbase - I need to cancel a transaction - Image 2

I just wanna cancel my transaction that I made today and it deposit fund of $2977 and my bank had $380 and I miss click on the wrong thing and accidentally deposited $3000 and I dont even have $3000 on my bank account. And I just need to have this transaction cancelled and stop investing completely.and the screen shot of the email shows that I did what I did and I just wanna cancel it and take back my $380 dollars.

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Loss:
$383

Preferred solution: Full refund

Rodney N Tjj

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Verified Buyer
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Verified Reviewer

Someone want to scammed me using Coinbase

15million Malawian kwacha coins lost,on 1st October 2024 I can't them where they as I didn't withdraw

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Loss:
$6000

Preferred solution: Full refund

User's recommendation: It's not safe

Thomas C Cno

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Verified Buyer
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I have bought some crypto coins with money and they gave me a certain amount of that coin but when I went to trade it there saying it's not worth anything

Coinbase - I have bought some crypto coins with money and they gave me a certain amount...
Coinbase - I have bought some crypto coins with money and they gave me a... - Image 2
Coinbase - I have bought some crypto coins with money and they gave me a... - Image 3
Coinbase - I have bought some crypto coins with money and they gave me a... - Image 4

I went to trade 5$ in base lord for 5$ of ethurium but they were only going to give me 17 cents for my 5$ in base lord tokens now 5$ is 5$ and 5$ in silver if you trade it for gold is 5$ worth of gold am I wrong

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Loss:
$280

Preferred solution: I would like to sue them for trying to scam me saying that my 5$ in base lord is only worth 17 cents look at the screen shot. Crypto is backed bye the $

User's recommendation: Beware crypto is the biggest scam in world history and the US has taken part in it

Adeleke Y

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ID card issues i need help from that

Coinbase - ID card issues i need help from that
Coinbase - ID card issues i need help from that - Image 2

I have ID problems i contact IDnow identified he reject two of my available ID card he was requesting international passport what i have here with me his NIN National identification number that his what i have help me with it

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Preferred solution: Deliver product or service ordered

User's recommendation: Please help me with my issue this his what I have help me

Shannette Isn
map-marker Doylestown, Pennsylvania

I can’t log in keep saying can’t recognize my number

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Coinbase - I can’t log in keep saying can’t recognize my number

You guys are full off *** why give phone number but dont want to *** answer *** *** base please resolve my issue or I will law suit your company for taking my money my account

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Amna M Fir

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Verified Reviewer

A scrammer created an account in my name

Coinbase - A scrammer created an account in my name
Updated by user Oct 23, 2024

They have not responded yet. I am still receiving the emails regarding scammer’s account.

Original review Oct 20, 2024

Hi,

I am a victim of identity theft and I never created an account with coinbase. I am receiving these email to confirm my email address.

Belly***43@***.com is scammers email. Please take an urgent action to close that account connected to my blue_sapplire009 email address.

Thank you

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Preferred solution: To delete my account created by a scammer using my email address

Tyana C Lwx

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Verified Reviewer
| map-marker Vallejo, California

I need to check on a payment

Coinbase - I need to check on a payment

I won cash on a game Im trying to see if my payment went through please I need a call back there is k

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Harvard Rpj
map-marker Wokingham, Wokingham

It keeps locking my phone

Coinbase - It keeps locking my phone

I try to create my version to join I new customer please can any one help me

I finding hard to understand doing it .is anyone there to guide me though explain it to me

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Vanja E

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Verified Reviewer

Cant cash out or send bitcoin

Coinbase - Cant cash out or send bitcoin
Original review Aug 30, 2024

I cant send or trade my bitcoins. It is avaiable, but This text is coming up: Disable sending crypto for 24 hours.

This time is over now, what is wrong?

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Nick W Sfc

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Verified Reviewer

Fraudulent transactions and tracked down they use coinbase

Fraudulent transactions and tracked down they use coinbase

I got spiked while traveling through Europe, in london on the 14/7/2024 all funds from bank and swyftx exchange taken

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Loss:
$40000

Preferred solution: Full refund

Anonymous
map-marker New York, New York

My account was tied to an email that is no longer in service, therefore my account can’t be opened, Coinbase responds to my sign in with “we do not recognize this devise” meaning my iphone.

My account was tied to an email that is no longer in service, therefore my account can’t...
My account was tied to an email that is no longer in service, therefore my... - Image 2
My account was tied to an email that is no longer in service, therefore my... - Image 3

The phone service that the original email was on has been shut off. My iPhone needs to be verified with the photos I have sent. The email tied to this phone should be what_the_hecht@***.com, my phone is 917 627 ****, thanks.

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Jack H Abp

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Verified Reviewer

Cannot reach customer service to resolve login issues

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Mysteriously, about 2 weeks ago, I was unable to log into my account. No obvious way to contact customer service without being logged in.

Two-step verification somehow never was approved. I replied to an email from Coinbase describing my issue, only to receive an email 2 days later that my message could not be sent to that address.

Im fed up with this *** all I want is for someone to do whatever needs to be done to allow me access to my own account that Ive had for 2+ years. This is SO frustratingyoure affecting MY money.

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Preferred solution: Real customer service

User's recommendation: No comment due to my current state of irritation, frustration, aggravation, etc.

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