Nichole L Gop

Can't access funds

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I was not able to reach a person. This company is not the best to deal with. They make it extremely difficult to access your own money by preventing debit cards from being loaded. Even when you go through the Plaid verification, they still reject the account despite displaying the correct information. I just want to withdraw my money.
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Loss:
$27
Cons:
  • Make it difficult to withdraw and add payments methods

Preferred solution: Full refund

User's recommendation: Don’t use

Brendan W Fvn

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Verified Reviewer

Coinbase is trustworthy company

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I have been using Coinbase from last 3 years. I never had problem. Coinbase is generally a safe investment and is a secure platform for buying, trading, and storing cryptocurrencies like Bitcoin and Ethereum. Its one of the most trusted ways to exchange cash, and it employs strong security measures to protect users, including AES-256 encryption, 2FA, and cold (offline) asset storage.
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User's recommendation: Best wallet for crypto

2 comments
Guest

Wait until you need customer service!!

Guest

You were just very lucky that your computer hasn’t been hacked. They seem to be focusing on seniors these days…,.

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Denzel P Hcc

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Verified Buyer
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Verified Reviewer

Simple transactions don’t work

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Coinbase - Simple transactions don’t work
Coinbase - Simple transactions don’t work - Image 2
I try to send bitcoin from my coinbase wallet to my Coinbase account and it simply wont work. All it says is that theres a send error. No further explanation or help from the actual app. I tried calling customer service and they said that they cant do anything about it. I have money in my Coinbase and bills to pay and they literally CANT do anything to help get my money out. I just downloaded the app yesterday and I already have issues. Something needs to be done to fix this problem ASAP because what is the point of having to app or even using Coinbase in the first place if youre just not able to make simple transactions. Its very frustrating especially when you have over $1000 in the account and cant touch it. Just horrible.
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Loss:
$1000

Preferred solution: Full refund

User's recommendation: STICK WITH CASHAPP. LESS COMPLICATED

Liana D Svz

Coinbase.. Customer.. Service

Coinbase.. Customer.. Service
As one of the largest and most compliant cryptocurrency exchanges, Coinbase places top priority on security, compliance with regulations, and delivering the best experience for all users. To those ends, we have an ongoing obligation to regularly review our systems and policies to address emerging risks.
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Loss:
$400

Preferred solution: Full refund

Sergei D Jnf

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Verified Reviewer

No reviews

Coinbase - No reviews
Coinbase - No reviews - Image 2
I would like coinbase to refund me the money from the blocked playdapp price crypto currency.On February 29, this coin rose to 0.46 cents, due to the blocking of this coin, I missed several short positions and accordingly lost and am currently losing
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Pros:
  • Good security
  • Quick transaction the money
Cons:
  • Large transactions fees

Preferred solution: Full refund

Jones G Jig

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Verified Reviewer

Unlock my fund

Coinbase - Unlock my fund
Coinbase - Unlock my fund - Image 2
I have my fund on a platform and can not withdraw the fund because they keep asking me fees after each fee they ask me another, so coinbase is going to release my fund for me.
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Pros:
  • Help me have my money

Preferred solution: 11500 usd

User's recommendation: Strongly recommended

Daniel G Ytu

All of my money in coinbase was stolen.

All of my money in coinbase was stolen.
My name is Daniel Golden, email dadoubleny90@***.com. All of my money was withdrawn on Sunday 3/31/24, $3,481.72 to an unidentified account without my permission and without coinbase alerting me to warn me via email. I did not give anyone any information that could have been the catalyst to this attack. I reported this immediately via support and coinbase locked my account. I then picked up the phone to call coinbase and it took over two hours to get a rep on the phone. I followed their instructions to the T, but have not received any updates. I filed a police report also, and had to lock my Citi bank because that account was also hacked. I had no problems with coinbase in the past, but the fact that I havent heard anything from (I followed up on 4/3/24 and they had no update) them since I reported this is scary to say the least. Once again this was all my savings. Coinbase if you read this. Please help me. If you help me like you say youre going to, Id be happy to give you a great review and recant this one. I also filled out a report with the credit beauro, filed a police report, and had to fully change EVERY password and have imparted 2FA to EVERYTHING. Thank you, Sincerely Daniel Golden
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Loss:
$3481
Pros:
  • Easy to use
Cons:
  • Coustomer service

Preferred solution: Full refund

User's recommendation: Gather all the evidence you can.

Kajuan Hqv

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Verified Reviewer
| map-marker The Bronx, New York

Account blocked

Coinbase - Account blocked
Account locked due to a $4 withdrawal that should not have been allowed. Account has been locked for 5 days, with a heinous transaction date of Dec 31, 1969. Cannot receive emails for some reason since date of occurrence so therefore cannot receive code sent from phone chat to verify identity. Tried paying $4 charge 10 or more times. 3 support tickets have been closed stating problem taken care of. 3 more chats auto close, emailed to the address one chat agent gave me. It auto emailed chat was only way to receive help. Agents to lazy to read chats and follow thru fixing my account. Auto debit taken from my bank account from coinbase at 1130am this morning, account still blocked. Cannot trade, sell, convert, etc until block is removed. I added $4 to this account on same date the overdraft happend, only 1$ avail for trade, other 3$ held until March 1, now date us March 8. They can keep $3 of my money for 2 weeks, but I have $4 of theres, all *** broke loose. Still waiting 5 days. Losing money because unable to buy, sell, trade, convert etc for 5 DAYS. CHAT AGENT TOLD ME TO BE PATIENT BUT THEY ARE JUST SITTING ON THEIR *** CLOSING TICKETS RATHER THAN TAKING CARE OF THE ISSUE. KEEP BLAMIMG MY Bnk saying it takes 3-5 days. *** It takes them 5 days + to realize it's not 1969 and that it's coinbase issue, not my banks.
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User's recommendation: AVOID COINBASE ALL TOGETHER DUE TO THEIR HORRIBLE CUSTOMER SERVICE

RamazanMagomedovic Z

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Verified Reviewer

I can't send my money back

Coinbase - I can't send my money back
I can't send my money back to my bank account Pleas help me with that problem Because I need my money to pay stuff
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Thaddius R

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Verified Reviewer

Updating telephone number

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Coinbase - Updating telephone number
Coinbase - Updating telephone number - Image 2
OK Ive been trying for the last 2 to 3 months not speaking of last year. Include trying to update my phone number. That is a problem.
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Loss:
$90
Pros:
  • 000

Preferred solution: All my information updated on the profile so I can get into my Coinbase profile. I want to Update the mailing address in the email address and telephone number as well

User's recommendation: That you guys need to help us with stuff a little bit more better

Resolved
JAGRUTI P Xlq

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Verified Reviewer

Resolved: Can you help me for login my account because I'm trouble login because my code authent expired

Can you help me. Removed the authenticator of my account with the new phone number I provided 408479**** so I could receive the otp to log in to my account
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Loss:
$10

Preferred solution: Price reduction

Resolved
Karan S Oxv

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Verified Reviewer

Resolved: Transfer money from my coinbase account to my bank account

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I need to transfer 371 Euro from my Coin base account to my bank account and it is not an easy process. None of my debit or credit cards have been accepted. This gives me a feeling that my money is trapped in Coin base. I hope this problem will be solved soon.
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Loss:
$371

Preferred solution: Full refund

RamazanMagomedovic Z

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Verified Reviewer

I can't send my money back to my bank account

Coinbase - I can't send my money back to my bank account
I can't send my money back to my bank account I cannot withdraw my money to my bank account I hope you can help me with that problem You can see the picture
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Loss:
$350

Preferred solution: My money back

Jeanj S

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Verified Reviewer

I can't get access to my coinbase account

I can't get access to my coinbase account
Updated by user Mar 10, 2024

I can't get access to my coinbase account because my phone number was changed.My old phone number is 407955**** .My new phone number is 321389****.I would like coinbase put my new phone number on my account

Original review Mar 07, 2024
My old phone numbers 407 955 **** I used to open the coinbase account .now I get a new phone number 321389**** .I can't get access to my coinbase account with my new phone number. My name is Jean Josue sainvilien My email address is Josuesainvilien197590@***.com
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User's recommendation: I would like to get access to my coinbase account

Ramon F Umn

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Verified Reviewer

Forgot Password / Locked Out

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Forgot password. don't the same number or email to reset my password. Spoke to somebody with coinbase. They told me to create another account. They were going to transfer everything over, since I have already been verified. Now it's been 3 months and cricket cricket and cricket. they have been very rude to me when I call. I did a complaint through their complaint department throughout within third coinbase home team. I did a report with that a Better Business Bureau. I still have not heard anything. I have about 3.4 million chairs on Shiba and some other other shares that also were attached to that. So I bring a total of maybe I'll set about $300 with, plus have cause me lots of stress, with not being able to work and focus.
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Pros:
  • Nice and caring
Cons:
  • You decide

User's recommendation: Be Aware

Mounir H Yxs

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Verified Reviewer

Are my coins in a wallet

Coinbase - Are my coins in a wallet
Coinbase - Are my coins in a wallet - Image 2
Coinbase - Are my coins in a wallet - Image 3
I need to know situation of my coins 100k in my wallet. I need to know clarification of my wallet with you . Please see attachment.
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Preferred solution: Deliver product or service ordered

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