Coinbase
Coinbase Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Coinbase has 1.8 star rating based on 600 customer reviews. Consumers are mostly dissatisfied.
19% of users would likely recommend Coinbase to a friend or colleague.
- Rating Distribution
Pros: I just need them to return my money, Non no help, Take your money easily.
Cons: I want to speak to someone, Want to speak to someone, No one to speak to via phone.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Coinbase has 1.8 star rating based on 600 customer reviews. Consumers are mostly dissatisfied.
19% of users would likely recommend Coinbase to a friend or colleague.
- Rating Distribution
Pros: I just need them to return my money, Non no help, Take your money easily.
Cons: I want to speak to someone, Want to speak to someone, No one to speak to via phone.46% of users think that Coinbase should improve its Customer Service.
50% of users say that they won't use Coinbase in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don’t do it . This has been a nightmare!", "No comment due to my current state of irritation, frustration, aggravation, etc.", "Have a representative to speak with on the phone and answer questions. Customer Service.", "Double check your PayPal activity regularly.", "Don’t use will lose time and money".
Most users ask Coinbase for the refund as a solution to their issues.
Consumers are not pleased with Billing Practices and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSim Card Issue
I am not able to access my coinbase account because of a "SIM Card Swap" message. I just got a new phone and a new SIM card with a new provider.
I am now locked out of my account. Can you please help me resolve this?
Preferred solution: I want to be able to access my account.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCoinbase is trustworthy company
I have been using Coinbase from last 3 years. I never had problem.
Coinbase is generally a safe investment and is a secure platform for buying, trading, and storing cryptocurrencies like Bitcoin and Ethereum. Its one of the most trusted ways to exchange cash, and it employs strong security measures to protect users, including AES-256 encryption, 2FA, and cold (offline) asset storage.
User's recommendation: Best wallet for crypto
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to make payment
What customer service?? I can't get a rep on the phone nor in online chat.
They have no customer service. When I try to resolve my issue online, the site / app sends me in a loop without resolution.
I have over $10k tied up there, and because they seem incapable of processing a $10 fee, I can't access the $10k. I'm pissed off beyond expression.
Preferred solution: Full refund
User's recommendation: Use a different service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPending balance
Pending amount cannot buy more bitcoin . I need it fix soon as possible, please and thank you . Asap
Preferred solution: Pending amount resolved
User's recommendation: Better people
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need to cancel a transaction
I just wanna cancel my transaction that I made today and it deposit fund of $2977 and my bank had $380 and I miss click on the wrong thing and accidentally deposited $3000 and I dont even have $3000 on my bank account. And I just need to have this transaction cancelled and stop investing completely.and the screen shot of the email shows that I did what I did and I just wanna cancel it and take back my $380 dollars.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSomeone want to scammed me using Coinbase
15million Malawian kwacha coins lost,on 1st October 2024 I can't them where they as I didn't withdraw
Preferred solution: Full refund
User's recommendation: It's not safe
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have bought some crypto coins with money and they gave me a certain amount of that coin but when I went to trade it there saying it's not worth anything
I went to trade 5$ in base lord for 5$ of ethurium but they were only going to give me 17 cents for my 5$ in base lord tokens now 5$ is 5$ and 5$ in silver if you trade it for gold is 5$ worth of gold am I wrong
Preferred solution: I would like to sue them for trying to scam me saying that my 5$ in base lord is only worth 17 cents look at the screen shot. Crypto is backed bye the $
User's recommendation: Beware crypto is the biggest scam in world history and the US has taken part in it
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerID card issues i need help from that
I have ID problems i contact IDnow identified he reject two of my available ID card he was requesting international passport what i have here with me his NIN National identification number that his what i have help me with it
Preferred solution: Deliver product or service ordered
User's recommendation: Please help me with my issue this his what I have help me
I can’t log in keep saying can’t recognize my number
You guys are full off *** why give phone number but dont want to *** answer *** *** base please resolve my issue or I will law suit your company for taking my money my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerA scrammer created an account in my name
They have not responded yet. I am still receiving the emails regarding scammer’s account.
Hi,
I am a victim of identity theft and I never created an account with coinbase. I am receiving these email to confirm my email address.
Belly***43@***.com is scammers email. Please take an urgent action to close that account connected to my blue_sapplire009 email address.
Thank you
Preferred solution: To delete my account created by a scammer using my email address
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Vallejo, CaliforniaI need to check on a payment
I won cash on a game Im trying to see if my payment went through please I need a call back there is k
It keeps locking my phone
I try to create my version to join I new customer please can any one help me
I finding hard to understand doing it .is anyone there to guide me though explain it to me
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCant cash out or send bitcoin
I cant send or trade my bitcoins. It is avaiable, but This text is coming up: Disable sending crypto for 24 hours.
This time is over now, what is wrong?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFraudulent transactions and tracked down they use coinbase
I got spiked while traveling through Europe, in london on the 14/7/2024 all funds from bank and swyftx exchange taken
Preferred solution: Full refund
My account was tied to an email that is no longer in service, therefore my account can’t be opened, Coinbase responds to my sign in with “we do not recognize this devise” meaning my iphone.
The phone service that the original email was on has been shut off. My iPhone needs to be verified with the photos I have sent. The email tied to this phone should be what_the_hecht@***.com, my phone is 917 627 ****, thanks.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCannot reach customer service to resolve login issues
Mysteriously, about 2 weeks ago, I was unable to log into my account. No obvious way to contact customer service without being logged in.
Two-step verification somehow never was approved. I replied to an email from Coinbase describing my issue, only to receive an email 2 days later that my message could not be sent to that address.
Im fed up with this *** all I want is for someone to do whatever needs to be done to allow me access to my own account that Ive had for 2+ years. This is SO frustratingyoure affecting MY money.
Preferred solution: Real customer service
User's recommendation: No comment due to my current state of irritation, frustration, aggravation, etc.
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Just report to Coinbase headquarters 8566.104.164. They will respond you quick as soon you reach to them.
Inaccurate comment. That is not the number for coinbase "headquarters
Wait until you need customer service!!
You were just very lucky that your computer hasn’t been hacked. They seem to be focusing on seniors these days…,.