Coinbase
Reviews and Complaints

I verified my bank account, so I could increase my limit, but you're telling me I have to wait 7 days, Why?

I sent some money from my base app wallet to my trading account, and it is not in my trading account yet.

I had my phone number changed a few days ago. The only thing I needed to do was update my new telephone number.

I could never get through to customer service. So, I did a virtual chat. It was no help. I asked to speak to a live agent.

They tried to help by giving me step-by-step instructions that were inaccurate. Some of the steps were not even applicable to my request. The next evening I tried doing the same thing with a chat and a live agent. My simple request was to have my phone number changed.

I have a two-step verification where they will send a code to my phone to verify that I am the correct user.

The problem is it goes to my old phone number that does not exist. Therefore, Im unable to use this app until I can get my phone number changed.

Got a bot and not a live person. Need to speak to a live person with specific questions. 610 874 ****

Terrible to non-existent customer service. The online automated help is completely down.

Nothing works. Everything has failed with no explanations.

Transfers fail repeatedly. Shorting the stock.

Coinbase was hacked and I lost 18k in crypto

They dont answer their phones

This company has Terrible customer service

I called and nobody answer the phone .how might supposed to talk to the customer service I need help.

Because my transaction is not going through, I have plenty of money, and I'm trying to deposit more money. I need this finalized right away. I'm trying to deposit $380 into my account.

dear sir,

i am hong nam pyo, who is korean but is normally working in vietnam and korea.

a few months ago, one vietnamese american named tony introduced me to a guy named david duc pham. he told me he works at coinbase and is the coinbase venture coo of the san francisco office (branch) and then required me to do business corporation for coin trading. then he issued a power of attorney and made it mandatory for me with coinbase. but he did not provide any evidence to clearly verify his identity (business card or id, employee id, etc.) and did not even provide his company registered personal email address, citing the company's security regulations. in the process, i mediated several transactions as his mandator, and recently, i was coordinating the transaction conditions with david regarding a customer requesting a buying and selling transaction in korea. just before the transaction was completed, david told me that i had to complete a transaction to swap at least 50,000 tethers and btc in advance to be able to proceed with the buying and selling transaction in korea and maintain my mandatory status. also, since this condition was decided by ms. alesia haas, the cfo of coinbase headquarters, she said that it could not be changed, so i asked my friend, korean-canadian mr. kim jae ho, to make the transaction and met him in hong kong.

we sent btc equivalent to 50,000 usdt as david requested to the wallet he provided and waited for the promised refund. however, david said that he did not know that coinbase's swap transaction regulations had changed the minimum swap transaction size to 1 btc and asked me to send more for the short amount. he also said that he would refund the 3 btc as compensation for his mistake within 30 minutes upon arrival. since i did not need such compensation and only the large buying and selling transactions in korea were important to me, i was able to persuade mr. kim to repurchase the remaining btc equivalent to 1 btc and send it to him.

however, david confirmed that he would receive it but did not refund and proposed new conditions. in order to conduct a large-scale transaction in korea, coinbase cfo ms. alesia haas had to collaborate with another large coin exchange, binance, and invited the company's cto to the us for consultation. she requested that the invitation fee be linked to this 1 btc swap transaction and that an additional 0.1 btc corresponding to the invitation fee be sent. i protested about how inadequate this proposal was, and david pressured me by sending a copy of the email that she had sent, saying that it was a decision letter from the cfo. in the end, i was no longer in a position to refuse, and david said that the cfo had decided to refund 5 btc as compensation within 30. i didn't want that kind of compensation, so i asked david, the cfo, and the cto of binance to come to korea somehow and process this large transaction. eventually, i purchased 0.1 btc in korea and transferred it to mr. kim's wallet, and mr. kim transferred it to david's wallet (april 25). however, david confirmed that the 0.1 btc had arrived but refused the refund for another reason. the reason was that the us is currently in the tax settlement period, and the period ends on april 30, so he unilaterally notified me that he would refund me on may 5. i was so angry and began to doubt whether this person was really the coo of the san francisco branch of coinbase, a global company. after reviewing various coinbase-related materials that he had presented so far, i needed to inquire about this person's identity directly with coinbase. based on coinbase's response, i plan to file a criminal complaint against this person with the us judicial authorities stationed in korea and request criminal restraint. i informed david of my future plans, but he told me that he was honest, that he was a regular employee of coinbase, and that everything that happened in this transaction was true and that there was no need for criminal prosecution, so he told me to do whatever i wanted. based on the above facts, i have come to know what kind of company coinbase is, and while looking at the various related materials that david sent me that could be recognized as coinbase, i had no doubts at all. rather, i was proud that i was given the opportunity to work as a mandator for such a global company. i have prepared for several highly likely transactions as best as i can, and such transactions are right in front of me. my customers have placed great trust in the fact that the coinbase cfo and binance cto are coming to korea to directly manage the transactions, and i am most angry and dumbfounded by this reality. i hope that you will provide accurate information about david duc pham of your company regarding the above facts, and if such a person has nothing to do with coinbase and impersonates coinbase to damage the trust of coinbase, i think that your company should take thorough preventive measures and sanctions accordingly. for reference, david's us phone number is +1 66* *** ****. he presented me with coinbase's business card. thank you.

hong nam-pyo

I sent a wire transfer, but the bank left one number out of my account. I need to get it fixed.

It was for 17,000. My name is Edward Habicht.

I wouldn't have given them 1 star, but I had to. This is a company with absolutely no customer service.

They allowed someone to steal $500 from my account and they've ignored every single attempt of mine to regain my hard-earned money. I filled out a demand for a callback via their website after jumping through many hoops. A representative working from home, by the name of Dennis, called me back. He was absolutely useless.

I reported to them numerous times about receiving text messages notifying me that my withdraw request was granted.

I never withdrew any money from my account. Coinbase instructed me to ignore the texts, even though all of my funds are gone - 0 balance.

No phone connection did not receive no money in bank 11, 7 2025 been trying two days to contact your company

They froze my account for 30 days. I am investing in a company who has had other people with frozen accounts.

That company has worked it out with Coinbase to eliminate the step of moving to your money wallet, and just sending directly from Coinbase to the investment company. It is really too soon for me to rate them. They are truly protecting us, the consumer. That's good, but once they speak to you and you've verified account, yourself, they shouldn't hold your money.

That would be wrong. So I wait!

On 17 September 2025, PAYPAL *COINBASEINC was paid $960 in 1 unauthorized transaction as follows, and posted on my debit card account ending in *6171 on 18 September 2025: $960.00 and I hereby DEMAND immediate credit to be returned to the aforementioned debit card account for this charge. This payment was made as a result of a fraud scheme associated with and after a customer service phone call that I was having with Walmart Money Card Services 1-87*-***-**** on 17 September 2025.

I am preparing a Statement of Fraud against the unknown perpetrator and COINBASEINC for these unauthorized charges with the cooperation of Walmart Money Card Services on Case# 250919****21C. If I am not contacted immediately and/or within 2 business days from this transmission, I will follow through with the above action and police report from McDuffie County Sheriff's Department to recover all of the above listed unauthorized charge.

Coinbase refuses to provide a person for customer service and their automated system for unlocking accounts with ID's is crap and doesn't work. Extremely angry.