Coinbase
Reviews and Complaints
CFPB Complaint Radar
Powered by AI · Based on data from the U.S. Consumer Financial Protection Bureau and PissedConsumer.com
Top Coinbase Consumer Issues
CFPB
- Unauthorized transfers
- Account compromise
- Liquidated assets
PissedConsumer
- Refund issues
- Service complaints
- Transaction delays
Both sources highlight issues with account access and fund withholding. PissedConsumer reports more on service complaints and refund delays, while the CFPB focuses on unauthorized transfers and account-related disputes.
Memphis, Tennessee
Need phone number change can’t get into account
I changed phone numbers and I cant get in anywhere to change it. I have attempted several times.
I need to get it set. I have some money I need to put in. The number has to be change before I can get in. It doesnt recognize the number that is in there.
Please help me get this straightened out. If I cant get this fixed I will pull my money out.
Orlando, Florida
Report fraud
- - The scammer impersonated a contact to solicit crypto investments.
- - They demanded more money after promising profits; no payout, about 15k lost.
Tim Larryson hacked my friend's Facebook account and reached out to me as if it was her. He messaged me.
I was one of his victims. He was a smooth talker and invested my business in his cryptocurrency. He kept asking to invest more money over time. When the time came to give my profit, he demanded more money.
I did not get any penny from him. I then realized that he was a fraud and had stolen my money. I have reported the fraud to my bank. I just have to report him to the police.
I have lost 15k. All my savings are gone.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrying to unlock my account
Im trying to unlock my account and I have made a picture of my drivers license front and back. It will not approve when I am turning my head slowly from side to side.
I have tried multiple times. Please help me get back into my account
Port Saint Lucie, Florida
Transfer limits on account reduced to $100.00
I want an explanation why transfer limits were limited to just &100.00 on my account, Please provide an explanation. So I can understand what to do.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVerified team called me is it correct?’
Just want to verify if representative is really a Coinbase employee of Coinbase. Someone called saying Speedo.
Tried to get into my account and then spent over 1 1/2 hours saying they had to verify me. I am uncomfortable with this call.
User's recommendation: Be careful who you talk to
Ruidoso, New Mexico
Unable to reach phone support. Please return my call at 575 686-**** my name is Sherry Hooten-Soele
I have established a Coinbase account but cannot transfer $ into my account because my name on my driver's license is Sherry Ellen Hooten-Soele, but on my bank account, it is Sherry E. Hooten-Soele. Please help me resolve this matter.
Preferred solution: Ability to deposit $ into my coinbase account. See above problem needing resolution.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Durban, Kwazulu-Natal
Resolved: To get contact details and WhatsApp number
- - Password works once, then reports incorrect on re-entry.
- - Forgot password link does not exist; user asks for help or contact details.
To get help because I have put my password and accessed the base wallet when I put my password again it reports incorrect password and when I tap forgot password the link never exists. I do not know I ask for help to solve the problem or give me contact details or WhatsApp number for a person who can help me or a technician.
Preferred solution: To have access or log in at Base walleti password problem when I put my password in report incorrect
User's recommendation: I am still waiting to solve the problem
New York, New York
Pay what I owe to reactivate account
The customer service reps do not seem to know how to help me do this. It is only $40.64 so this should not be difficult, should it?
User's recommendation: Use a different crypto platform.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampines New Town, Singapore
Hope to make Police Report and seek help.
Is too smooth to transfer money but sad times be scammed easily as well!
Was scammed by Magic Eden of $150,000.00. Please help to generate details of my transfer from [GEOGRAPHIC_DATA] to [GEOGRAPHIC_DATA] at [GEOGRAPHIC_DATA] so that I can make a further police report. Thank you!
- Smooth
Preferred solution: With help from Police, seek to get advice from the Financial Institution.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCoinbase account is is review
My account is frozen and I cant get to any money. They said it could take at least seven to five days.
- Freeze account
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampines New Town, Singapore
To get documents for my transfer to Magic Eden thru Solana in [GEOGRAPHIC_DATA].
Cannot get to call your customer services. Please help do not transfer money to unknown sources.
Lost $150,000 SGD to Magice Eden!
- Fast and smooth
- Transfer without knowing
Preferred solution: Full refund
Miami, Florida
Id verification failed
My problem still isn't fixed. I've been through all the troubleshooting tricks and it still won't take my withdrawal verification.
User's recommendation: Don't add money first without making sure you can withdrawal first
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
I need to login to my account
I need to login on my account I cannot I been email no one helping, so I need to check my account please
Preferred solution: My account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Trenton, Ohio
Hold put onto my account
- - Tried to send $250 in bitcoin, but the app auto-top-ups without permission.
- - I transferred Solana to cover the shortfall; fees reduced my balance.
I needed to send 250$ in bitcoin, and upon sending it there wasnt enough in my account to cover it, the app immediately went into topoff mode to purchase more bitcoin and I never gave it permission to, anyways it was an old account without any money in it, so it could t just do it anyways but because there was no money it locked my account, I own solana and i didnt realize what had happened so I transferred enough solana to cover the amount of bitcoin I didnt have and thats when I noticed what had happened and it was to late, I did some other things that brought the amount of bitcoin I had down because of fees it cost me before I realized what had happened, so if everytime a person trys to send bitcoin and they are light and dont know it, Coinbase will automatically just go into your bank account for you and take out the money you need and buy bitcoin for you I guess, Id like to think a person should have a say in it if they want to purchase more bitcoin or transfer other holdings like I had intended to do but never got a chance, that was all the money I had or have at the time and it really screwed me up bad.
- Got way to much going on
Preferred solution: Apology
User's recommendation: Coinbase will remove funds without asking from bank account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Decatur, Georgia
Bought GDOR assets on 5/12/2026 Shares...
Bought GDOR assets on 5/12/2026.
Shares bought = 99,675.11.
Paid $100.
GDOR assets are missing from my account on 5/19/2026.
User's recommendation: $100 and all my shares were wiped out of my account in Coinbase for Likey Spam. I can not recover my money back.
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